General Manager

Summary Objective:

Exercise responsibility for all club operations and performance with emphasis on quality, profitability, staffing, and service.

Essential Functions:

• Deliver the Ultimate Fitness Experience to every member, every time
• Recruit, hire, train and manage all department staff and directors
• Coach and discipline team members
• Establish rapport and manage relationships with members
• Communicate effectively with upper management and executive leadership
• Meet and surpass all club performance and revenue goals through membership, personal training, and other programming
• Oversee and manage all club operational tasks and complete tasks as necessary
• Meet and surpass all personal sales goals and coach and manage other team members to do the same

Job Responsibilities:

• Create new and innovative revenue sources while controlling expenses
• Participate in annual budget process
• Set and achieve annual performance goals
• Review all financial reports and transactions, including commissions, purchase orders, check requests, payroll, capital expenses, and sales
• Complete processing for all new hires
• Recruit, hire, and train department heads
• Supervise department heads, set monthly goals, provide ongoing feedback, define roles, manage performance problems, and conducting formal reviews
• Lead staff training and development programs
• Update staff files in a timely manner
• Develop and complete daily, weekly, semi-monthly, and monthly checklists
• Conduct daily club walk-throughs
• Make daily cash deposits
• Spend peak club visit hours at Front Desk or in Sales
• Manage email correspondence effectively
• Handle all customer and employee concerns
• Submit and/or review all reports, including financial, operational, and incident
• Review member comments and suggestions, responding within 48 hours
• Participate in appropriate meetings and coordinate staff meetings
• Submit payroll in a timely manner and follow all payroll procedures
• Establish and review monthly revenues, expenses, and goals
• Ensure cleanliness and maintenance of facilities
• Uphold employee standards of conduct and ethics
• Ensure compliance with club building, facilities, service, program, and emergency procedures
• Assume other duties as assigned
• Work early morning, evening, and weekend hours as necessary

Required Knowledge, Skills, & Abilities:

• Excellent verbal and nonverbal communication skills
• Excellent listening skills
• Ability to motivate and nurture others
• Strong work ethic that includes punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Outwardly facing professional appearance
• Confidence and desire to create new relationships quickly
• Ability to handle challenging issues with patience, tact, and professionalism
• Ability to quickly acquire and apply new knowledge and skills
• Willingness to work flexible hours
• Ability to multitask and work well under pressure.
• Basic computer skills (MS Office, email, MS Windows)
• Understanding of basic cash-handling procedures
• Proven selling skills
• Strong organizational skills

Required Experience, Education, and Certifications:

• Bachelor’s degree in recreation, fitness, business management, or related field preferred
• Experience working in a team environment
• Five years’ management experience in a health club environment preferred
• Current CPR/AED certification required
• Pool operator license preferred

Employee Benefits:

All US Fitness team members receive:

• Complimentary Membership and Guest Privileges
• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and all apparel
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
• 401(k) Retirement Plan
• Paid Time Off

Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)